Hi , if you have this error when you’re attempting to login with ‘admin’ user; You must apply below steps to unlock the ‘admin’ user. The user can be locked when anyone type wrong password a few times or any other reason.
Full Error Text : The Login Failed. This acoount has been locked. Please contact your System Administrator.
- Firstly, connect to database with sys or admuser, and run this command.
update admuser.users set failed_login_attempts_cnt=0 where user_name = 'admin';
- Then, run this to reset the password.
update admuser.users set passwd = null where user_name='admin'; commit ;
- Lastly, login to P6 EPPM, without typing password. Then follow these steps like the screenshot ;
Administration > User Administration
Right Click on ‘admin’ > Change password.